Overview
Return requests must be submitted within 30 days of delivery. For any return, exchange, or product quality issue, please contact our customer support team first to register your request and arrange the next steps.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Items damaged or missing parts for reasons not due to our error are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds are processed within 3 business days after we receive and inspect the returned item and approve the refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at miosecret.orders@gmail.com
Sale items
Sale items and special products follow the same return and exchange process.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at miosecret.orders@gmail.com
Gifts
Gift return requests follow the same customer support process.
Shipping returns
For returns or refunds, please contact our customer support team via WhatsApp or Telegram. Provide your order number and a brief description of your request, and our team will assist you with the return or refund process.
Please Note: Do not return any items without prior confirmation from our support team.
For returns due to product quality issues, MioSecret covers the return shipping costs. For returns for personal reasons, the customer is responsible for return shipping costs. Our support team will coordinate the return instructions and shipping arrangements.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at miosecret.orders@gmail.com for questions related to refunds and returns.
